Working with Insight made selecting one of their homes irresistible.
We built our home in 2019 and are coming up on our two-year move-in anniversary. After a bumpy start which the company worked hard to rectify we are still very happy with our decision to build our custom dream house with Insight Homes. It is quiet, solid and has had no leaks despite being right on the bay with strong winds and weather. Our energy bills in the hottest months are amazingly low. Our friends and family continue to comment on the quality construction and attention to detail. We had a few warranty issues and they were dealt with timely and close to our satisfaction.
We have lived in our Whatley model for 20 months and the average of our gas and electric bill is only $112. THIS IS a better home.
Mitch -- Denise and I purchased our Insight Home on Tuesday. I can never thank you enough for meeting with us on Memorial Day. Your expertise & experience was very much appreciated. You are on my list of the greatest people to work with on a project.
We made the right choice choosing Insight to build our new home and they made the buying process as easy as possible.
John was awesome to work with. He was very knowledgeable and took his time explaining how to operate everything in the home. We definitely couldn't have asked for a better construction manager.
[My salesperson] Brian was extremely helpful and knowledgeable. He provided timely responses.
Excellent selections [that] met all of our requirements. They say everyone is gifted, and [our salesperson] Mitch has shared his gifts with us. We had two excellent Customer Care Specialists. Kelsey Dunn confidently guided us smoothly through the selections process. After selections were complete, Kelsey had her baby, and Nick Chilcoate took over. Very professional transition and Nick continues also with knowledge and confidence. Both with great attitudes.
I just wanted to tell you how incredible Sarah Kroger and Nikki Little have been to work with! Sarah was so kind during our preview appointment, and we just completed our final selections yesterday with Nikki! Both ladies were personable, professional, and an absolute pleasure to work with! I know it has been an extremely busy time for both of them, but they have always responded to my calls or emails quickly and were very informative. They truly made it a great experience for us.
The information shared about the type of home that Insight builds has turned out to be quite accurate. It is incredible how clean (dust-free) the home is staying with the filtration system. Our electric bills are running about $110.00 per month for 3,200 square feet of living space! That is impressive. With the winter months and the cool damp spring, the windows are all that you described them to be. So thanks again for all your help and honesty from day one.
Building a home is or can be stressful... adding the whole Coronavirus problem made it more difficult. Guy's (salesperson) communications made it a lot easier. He responded to our questions very quickly and Insight delivered the house as promised. We very much appreciated this.
My wife and I are thrilled with our house and would like to praise Nick (customer care department) for his excellent customer service. [His follow-up] helps to elevate Insight Homes as THE premier builder in Sussex! I’m happy knowing I have such a great team and company supporting me.
Insight builds a very efficient house and their models, in my opinion, are the best on the market right now. Go with Insight Homes. It truly is "just a better house"!
After interviewing other builders & visiting numerous model homes built by each, we decided on Insight for the quality, certified green builder, and included high-quality options. The sales staff appreciated & respected our wants/needs & were extremely knowledgeable about the home's construction and options.
Never have we ever dealt with such a professional team player (our salesperson Chesa). She had our back and best interest first -- selling us and getting us to buy was second. She is wonderful.
I just purchased a new home from Insight Homes and have to say I had a wonderful team working with me. Thank you Insight for a quality home and an excellent staff!
I never had a doubt once we looked at the models and talked to locals about your great reputation. Many of our wishes were standard. Everyone was so helpful and kept us apprised at every step.
Kelsey was AMAZING and was great to work with. We love our new home. Insight Homes builds a GREAT home.
This has been my best home building experience. Your well thought out and executed process made it amazingly different.
Not only do we love our home and neighborhood but feel lucky to have connected with Kyle, Nick, and Heather who guided us through the process. We have recommended Insight to our goddaughter and her husband for their retirement home!
Joanna has been great in answering all of our questions and made us feel comfortable dealing with this home buying experience. We were moving from the west coast which in itself can be very stressful. Thankfully she helped make this a less stressful undertaking.
Chesa worked with us for about 18 months and when our house didn't sell, she hung in with us until we could buy. She stayed with us even when she had family obligations, Chesa was the Bomb!!!
My wife and I have built 14 homes prior to our Insight purchase. We recognize the quality of the Insight product and appreciate the attention to detail.
The customer care people really work hard. I appreciate the effort that they make to make a difficult process easier on the customer.
We had a wonderful buying experience with Brian, Sue and the rest of the crew at Insight Homes. I would highly recommend them to friends and family.
We had looked at a number of area companies to build on our lot. We were able to build the model we wanted and Insight really worked with us on the modifications we wanted. Brian Cummings was our initial contact and he was both helpful and knowledgeable. Highly recommend.
We love are Insight Home! From working with Kelsey and Nick from selections to working with John and Jake on site has been a great experience. I nicknamed Jake my go-to guy he gets it done! The finishings are fantastic so a big big thank you to Kelsey! Very energy efficient too... great warranties also!! Time to go and cook dinner in my new gourmet kitchen my favorite, great for family and friends to join you in the kitchen!! Thank you Insight Homes.
After researching builders and sites for approximately two years, Deb and I chose Insight Homes as our Delaware residence. After two years of living here, we are extremely satisfied in our choice of builder, house design and of course, our lot choice. Our rep was most hopeful throughout our process and would definitely recommend Insight and Hawthorne to anyone wanting to make the move to Delaware.
We purchased an Insight home in 2018 and couldn't be happier! From the beginning of the sales process, through selections and construction, everyone at Insight was professional and a pleasure to work with. We were kept up to date with weekly pictures during the construction phase and absolutely love the finished product!! We just got our first utility bills and all I can say is...wow! What would have been $500 in our old home for gas and electric came to a combined $150 in our new home and I run the heat and fireplace a lot! I would highly recommend Insight Homes.
Love our Insight Home! The quality is superb and the process from design thru construction to move in was fun. Love our Design Specialist, Joanna!
Insight Homes is amazing! The entire process was streamlined from beginning to end. I found my dream home when I walked through the model home. I was very impressed with the method of building the home and the care that goes into the plumbing, heating and air conditioning as well as the quality of the construction. The materials and construction methods are top notch. I compared an Insight Home to other builders and Insight clearly takes the time and care to be the best. Next came selections with Joanna and we had a wonderful day making all the custom choices for the interior and exterior. The building process went very smoothly with very professional construction crews that put the house up very quickly. After closing, I couldn’t be more pleased with Insight Homes and I am enjoying my beautiful new home!
The buying experience could not have been more pleasant, between the responsiveness, flexibility, the attention to detail and the caring attitude of the Insight Home staff members, we always felt that this company is extremely customer oriented. We have absolutely no doubt that Insight Homes is the builder of choice.
Damian went above and beyond. We could always reach him through the entire process; beginning to end. His commitment and enthusiasm is definitely an asset to Insight Homes. Imagine... someone that actually likes his job. Thank you for a well built home.
Insight has better everything!
The customer care people really work hard. I appreciate the effort that they make to make a difficult process easier on the customer.
We walked through 20+ model homes from a variety of builders and Insight had the best layout in the Cartwright model. The exterior design makes it look custom and unique. We love it!
Milton is the best! He is the epitome of what an Insight employee should aspire to be. He has bent over backward to meet our needs.
Heather Phillips was extremely competent and responsive to our questions and concerns.
Joanna's attention to detail and prompt responses to all our questions made us feel confident that our concerns were being addressed. Her assistance throughout the entire process made the experience seamless and enjoyable.
You have to be able to picture yourself in the house, it just has to feel right. Our Insight Home does that.
When my husband and I came down to Delaware, he came with a focus that nothing would do but an Insight Home. He was an engineer and could literally build a home with his own hands if he had time. He was so satisfied with your product that he would tell everyone about It. He is very, very happy in our home. It was a pleasure to work with your company.
It was a pleasure to meet professional people who also exhibited genuine concern for what was important to us. With such a fantastic product and an obvious culture of care, it is difficult for us to imagine purchasing anything but an Insight home when the time comes.
Best builder around.
We couldn’t have asked for a better home buying experience. We have a quality, well built, energy efficient home in a wonderful neighborhood.
I researched several builders and I'm extremely impressed with Insight for the quality and cost of having a new home built. Doug runs a tight ship. His construction staff takes pride in their work and are committed to making the customer happy.
David and I want to take this opportunity to say Billy has been wonderful through this whole process. He takes the time to ensure that the work is completed correctly. We are very grateful to Insight for ensuring that customer service is a priority.
Insight builds a quality home but just important are those who represent Insight Homes through their interactions with customers.
We have been looking for a long time to relocate in Delaware. We had certain criteria and Insight Homes met all our expectations. We were impressed with the work ethic and Insight Homes attention to detail they provided.
There's no doubt that my experience with Insight Homes was done with professionals and total quality. All involved did outstanding through the whole process.
Everyone is so focused on their customer's happiness. You get the feeling that no matter whom you call, they will work to make you happy.
Our salesperson was very patient and great to deal with, customer care specialist was knowledgeable and the site supervisor was always pleasant and very thorough. Nothing matched Insight's construction!
This was our second time buying a home and we did our homework prior to buying. There was no comparison between the two. Insight Homes blew the first experience out of the water!
We are very pleased with our choice of builder and their quality of product and their workmanship. WATCH THE VIDEOS!
It has been a pleasure working with Chesa, Heather and Andre. They are all very helpful, knowledgeable, and attentive to our needs/issues.
Chesa is a great salesperson! Lynn [our customer care specialist] is excellent and went well above her responsibilities to make the transition into our home pleasant. Nick and Andre [in production] were very good. Andre has stopped by our home each working day since we moved in to follow up and make sure everything inside the home Is going well.
Nick and Amber were very helpful at the pre-construction phone call, answering all our questions and anticipating the ones we didn't ask. They were both also at the pre-drywall inspection and pointed out things to us that we might not otherwise have thought about. Andre and Amber did the final "walk through" with us and provided lots of knowledge about the way our home would work and the ways to get the most out of the things provided in an Insight Home. Andre has also been very watchful and available in making sure anything and everything on the punch list is being actioned appropriately. He is calm, patient and always knows just what to do. His customer service and follow-up skills are excellent! Many thanks to the team of you!
[Our customer care specialist] Heather was very knowledgable and was an excellent sounding board. She (and Lynn) made what could have been completely overwhelming, do-able. Thank you!
Insight provides so much more. No one else compares.
The whole process with Insight has been outstanding. Everyone has been great but in particular I wanted to say how great Chesa and Lynn have been. They have been helpful, friendly and knowledgeable and we could not be more please with their help. I am sure you know that but I did want to give them the praise they deserve.
Nothing stopped me from buying an Insight Home. After looking at numerous other builders homes we decided that Insight was the best.
Chesa is a credit to Insight, you should clone her. Chesa's knowledge of Insight homes, including the history of Insight as well as the depth of knowledge of Heather Phillips is second to none. Doug was very thorough and insightful.
We are thrilled with our beautiful home. Thank God we almost literally stumbled onto Insight Homes.
"If anything, what could your second choice have done to get you to buy their house instead of an Insight Home?"
The only thing would have been a crazy low low price. Then I would have resold it after a few years at the going rate and had more money to use to buy an Insight Home!
We are so excited and so pleased with Heather and Doug for arranging and sharing the pictures. It's been a wonderful experience so far. Sound FX was really in line with how your company works as well. We couldn't be happier that we chose an Insight home. Clearly everyone is dedicated to their clients. Even the workers that we met a few Saturdays ago were very nice. Great team!
Loved the George model with loft -- open, airy, lots of light with sufficient space for several guests and needed facilities all on the bottom floor.
My husband and I would like you to know that our buying/building experience has been wonderful! Our salesperson, Mitch Haskell, was knowledgable and easy to work with. Heather Holt was very organized and streamlined the entire selection process. Our project manager, Mike Krim, really went above and beyond in overseeing the build. He kept us posted at all stages, and made sure the final result was the home of our dreams. Ann Cummings was very well informed, and made the payment/settlement process easy.
Throughout the entire process, everyone we dealt with responded quickly to questions and was very knowledgeable in their field of expertise. From beginning to end, your "professionals" made the entire process pleasant and worry free.
Thank you to all at Insight Homes!
"What could we have done to make your new home experience better?"
We believe that you have perfected every aspect of this endeavor and no doubt, you have the best people representing your company. I would also like to mention Chesa was totally awesome and want to give her credit for her time and hard work.
Heather (Customer Care Specialist) is absolutely amazing. Living so far from the site, she regularly gave us updates on the build, including pictures, was always prompt is responding to questions/concerns we had. A true professional and credit to your team.
Doug (Site Supervisor), if he represents the face of Insight Homes, you are in awesome shape. Let there be no mistake about it, this professional prides himself on his trade and the craftsmanship it is meant to represent. He is leaves a part of himself with every home he touches. Knowledgeable, polite, caring attitude and willingness to address every item in or outside the home is extremely noteworthy. This man has every trait that I find personally admirable.
Ann Cummings (Settlement Coordinator) worked tirelessly with us throughout the entire process and at every stage exhibited her knowledge and experience to help guide us. Extremely professional, adaptable and sincere during every contact. A true credit to your team and overall organization.
Nick (construction manager) simply builds an awesome home… and treats each one like they are his own. Heather (customer care specialist) was awesome and she delivered on the stone fireplace too! Mitch (sales manager) is #1. Enough said.
"How was Settlement/Closing?"
What a pleasure! It was more like a visit with friends than a legal meeting except for signing all those papers… and where else does the lawyer give you a house warming gift at closing?
Most of all, the people at Insight go out of their way to make sure we are having a positive experience. They are friendly and efficient and listen well. If an issue arises, as surely one will during such a complex process, they hear the concerns and set about finding a solution.
We have bought and sold many homes, several of them have been new construction and want you to know that we have been very impressed so far with the customer care we have received from everyone at Insight Homes. Someone has gone to a lot of trouble to prepare a process that is focused on the happiness of the buyer.
Absolutely fantastic experience at all points of the journey...
I'd like to recognize Heather and Brian; they have been so helpful with our many questions and emails in the building process. We've never done this before, and they made everything so smooth!
After deciding to move to Delaware, my wife and I researched areas in Sussex County wanting to be close to the beach and the activities surrounding beach life. We found Insight Homes at a development in Milton called Windstone. Insight referred us to another development where they were building homes. We fell in love with the development and decided to build a home using Insight. Insight's professionalism from the start to the end was always focused on our needs as buyers. Their patient enthusiasm was refreshing and carried throughout the process. The construction of the home and the materials used to build the home were of top quality. The energy efficiency of the home has been outstanding as promised to us from the builder. We are now in our home eighteen months and to this day the staff at Insight responds to our needs exceeding all expectations. It truly is Just a Better House.
We love our Insight Home, our power bill for July 2011 was negative $14. Absolutely amazing.
Everybody at Insight was so helpful and friendly. We couldn't believe how much house we got for the money. It was like we built a custom home at track home pricing. Absolutely amazing and state of the art. Pinch me!
We were so cold in our previous new home built by one of the biggest national builders in the country, we had to have personal space heaters everywhere. That's why we sold it and bought an Insight Home!
We have five kids and a 3,600 square foot Whatley with a basement. We were amazed that our first energy bill was only $94.
As anyone who has ever built a home can testify, home building can be a nightmare. Certainly not the case here. We could not be more pleased with our home building experience with Insight Homes. This has been our third build and was by far the easiest of all. The Insight "family" has been so patient with us and everyone from Rob right on down to the carpenters have gone out of their way to make sure we are happy with the home. A special thanks to Brian Cummings & Doug Sylvester who were always just a phone call away for any question or concern. It is rare indeed these days, to find a company and its people that are this committed to customer service and we highly recommend Insight Homes to anyone considering building a home in this area.
I have shopped every builder in Sussex County. No other builder offers the included features Insight Homes does and nobody can beat their prices for a vastly superior home. I cannot say enough about the people who work for Insight. Everyone from the top down has bent over backwards to accommodate us. We absolutely LOVE our Insight Home experience!
Please tell Rob and Jen we love our new Insight Home! Your company has been outstanding to deal with from start to finish. Dave we want to thank you for your fantastic service. If you have a customer and want a good reference we would be more than happy to show our home and or share with your client the pleasant experience we've had.
My husband and two children have been living in a Insight Home for more than a year now and we could not be happier! Our electric and gas bills are so much lower than when we were living in a Beazer home 3 years ago! Plus we do notice the healthier home benefits! My 4 year old used to get sick all the time, and now he is a healthy active boy, no more trips to the hospital!!! I myself have asthma and allergies and now that I have been in my home for a year, I do not wake up with itchy eyes, a scratchy throat or a runny nose nor have I had an asthma attack in a year! What a relief! I would recommend Insight to everyone I know! Nothing beats living in a superior healthier home with the most efficient energy features we have experienced as a family.
My wife and I are extremely satisfied with our Jerry home at the Windstone community. Insight Homes delivered on everything they promised and more. The included basic features such as interior doors, door hardware, baseboards, frames, lighting fixtures, bath fixtures and exhaust fans are all upgrades over the usual "contractors grade". The fit and finish of the house is exceptional. We wouldn't have known that Hurricane Irene existed last fall if it hadn't been all over the TV news. From inside our house, it was just another rainstorm.
Insight Homes is building our new home. Rob, the builder, goes beyond the standard for energy efficiency. Most builders put in a high SEER heat pump and call it energy efficient. Rob delivers the whole package. He is a genius that builds the most efficient house on the east coast at a price compared to normal homes. Great investment. Low electric bills and clean air are proof of his designs. You ROCK Rob. Our home looks great and is way beyond our expectations. Thanks to Rob, Jennifer, Brian, Doug, Ann and all his great employees. Can't wait to enjoy our beautiful home in Woodcrest. Thanks.
Ed and I are in our new home and couldn't be more pleased with it. We would and do recommend Insight Homes to anyone considering a move. During our search, we looked at roughly 30 homes between existing and new construction... ask our tired realtor. :) Then we looked at Windstone, met Josh who explained how Insight builds, windows, heating, etc. We checked online for information about Insight Homes too. Our experience with Insight Homes has been positive. Rob, Josh, and Nick are incredibly knowledgeable. They also care about the customer. Even after settlement, Nick has helped us get the washer/dryer hooked up,
I should also mention we are still amazed at how quickly Insight built our home-58 days!!! Unbelievable! We didn't have time to blink. We're happy to be here.
I moved into my Insight Home on July 3rd. I was promised I would be in before the 4th of July and Insight came thru with their promise. My Insight Home is everything and more than I expected. My house is so quiet my dog cannot hear the thunder. I want to thank Ann Cummings and Doug Sylvester for being there every time I would call or email. The Whatley is a perfect size for me! Thank you Linda Bova of Sea Bova for letting me know about Insight and being there for me.
What can we say about our Insight Home other than we love everything about it! Coming from an engineering background, I was impressed with the technology employed by Insight Homes and the "green" features they include that other builders have not yet begun to consider. Insight runs different specials as they evaluate the latest technology, and we were lucky to get in on their solar panel special. We have a 1,750 square foot house with 3 bedrooms, 2 full bathrooms, and we are currently carrying a $150 credit balance on our electric bill through August of this year (2012).
We had a great experience building our new home and we received attentive and professional service from everyone in the company up to and including the owner. We believe that Insight certainly offers the best value in Sussex County and we love the quietness and comfort inside our home - regardless of the temperature or noise outside. If you are considering building a new home, we happily recommend Insight Homes.
Thank you for getting us moved into our new home in 60 days! This is the second home that we have built and never received the service and commitment that Insight provided.
Insight's process and people were outstanding. Thank you all for the excellent job in building our home.
We love our new home and thank you again for all your help. It was a real pleasure meeting you and working with you. If you're ever driving by please stop and say hello. We're telling all our relatives and friends how much we like Insight Homes. If they are ever interested in buying here in Delaware will definitely refer them to you.
On behalf of my wife and myself, I wanted to congratulate all of you on the marvelous job that was done to produce and build our home. I know it was a lot of sweat and tears but, I couldn't imagine a more perfect home. There are a lot of other words that could express our thanks and our gratitude . None of which, that are more powerful than the words of gratifying bliss, and contentment, that will be expressed and extended, to our family, friends and neighbors. For, it will be our gift to you; that keeps on giving! Thank You Again.
We love our new Insight home, I guess all good things take time and it was worth the wait. From start to finish the house was completed in 105 days. Weather slowed it down. But there are two solid employees that I would like to especially thank, Ann Cummings and Doug Sylvester. They kept up and put up with me. (I'm a perfectionist) What a great job they did for us. They always had the answers for all of my questions and got the job done right. As far as the house, it's built solidly like old world craftsmanship. Solid, quiet and comfortable and for a price well below the competition. Also the neighborhood here at Cedar Ridge is a delight, a county mix with convenience for shopping. Not to mention, the close-but not too close, great beaches of Delaware. They are only 25-35 minutes away. Wow, we feel like we have it all.
I just wanted to say thank you to Mike McCoy for his help and patience during selections today for my new Vandelay. With Mike's help I was able to make changes to my plan so that I know I will love my new home. Please extend my sincere thanks to Mike for all his help.
I just want to say you've been great building our house. I've never seen a house built this fast... with quality work at that. We do have a request, could you take a full frontal picture of the house for us, my wife would like to frame it to show her family what we got as our Christmas gift. Thanks again.
Rob, I know it's early in the process but I'm already starting to think that consideration should be given to a motto change! How about...
"it's MORE than just a better house"
So far you guys aren't just achieving, you are exceeding. I love it and I know you do too!! Thanks.
I am a very particular person (so I've been told). At first I thought an Insight Home was a little "too good to be true." However at every turn, when I thought I found a possible flaw in a material or a building technique I was eventually humbled (and thankful) that I was wrong. Accolades to Insight and the great people who make it work!
Love, love, love my new home… I think I don't clearly remember everything from final walkthrough and orientation because I was so excited, not because things were not adequately presented. My fault, not Insight! Fortunately when I've had a question you have provided the answers. Very helpful warranty people, and Doug has still responded when I had a question, even though he is finished with my project… service above and beyond expectations!
My punch out list created during the walk-through consisted of about 6 very minor items & they were fixed prior to closing. My friends recently had a house built in Selbysville. They were with me when I did my walk-through. They were very impressed with the quality of work done on my house & even more surprised when they found out the items on the list were fixed prior to closing. They're approaching their 1-year anniversary & are still trying to get their 30-day punch out list completed. My friend said her husband was very depressed after he left my house & went home to his. lol They regret not doing more research before they picked their builder. I on the other hand have absolutely no regrets in my choice! Insight did a superior job on my build & I've had several "contractor" friends that agree! I love my house & neighborhood. I'm grateful my Realtor suggested you as I was looking at NV-Homes & Schell Brothers. Not being from the area I was not familiar with my options in builders.
The house was spotless. Doug's orientation was very informative. The house is just beautiful!!!
Nick D'Alterio is extremely knowledgeable about all aspects of the home, and very patiently explained everything to me in terms I understood. He was very patient with me as I asked a million questions, and knowing I was from out of state, he sent pictures and updates on a regular basis, and encouraged me to visit any time it was convenient for me. He was always available for my schedule, and always answered my questions either within the hour, or at least made a call by the end of the day. His attention to detail was superb, and led a team of fine craftsmen in building me my dream home. He knew who was doing what at any given moment, and kept me informed of what to expect every week. During our walk-throughs, if he ever saw anything out of sorts, he had it corrected immediately. The man has the patience of a saint, and treated me as though I had the only house he was building at that moment, even though I knew he was overseeing several others.
For us, Nick was a rock of confidence. We felt we did our homework in finding the right builder as well as our ideal location, however beyond our control was the actual quality of the house construction. Nick reassured us about the lot, house positioning, soil drainage, model specs, layout modifications and overall builder philosophy. His knowledge of "green home" mechanicals and construction was refreshing and very much appreciated. After our first meeting we knew the construction of our home was in very capable hands. Nick is a true gentleman and was a delight to work with. The beauty and quality of our new house says it all!
The craftsmanship is superb. I have a family member who is also involved in home renovations, and as he is local, he offered to watch out for me during the construction process. As he is quite particular about how things should be done, anytime he observed progress, he never found any issues that raised his concern, and told me I should feel quite comfortable knowing I'm living in a very well-built house. Additionally every team member was very kind, outgoing, and informative. More like family than sales people. Brian Cummings and Dave Quattrini were extremely helpful in providing all the right information for me during my decision process, and Nick was the absolute expert in pulling all the building parts together to give me my house in the quickest amount of time feasible.
[Insight offers] very nice looking Models and floor plans. Although there are many communities with mega-amenities, you pay mega-HOA fees to go along with that and for someone who is looking to retire there, the HOA fees would be extremely burdensome to someone on a fixed income. The Woods at Stonewater has the right amount of amenities at the right HOA fees. Chesa Uson was a wonderful sales person. We are from another state and had to communicate regularly with her. She was patient accommodating and a valued partner in the home buying process. Bottom line, she was just great!!! You can't say enough good things about Nick (site supervisor). He was great! Very thorough, knowledgeable, and personable. You know you were dealing with someone who was compassionate about his job and the company he represented. It was a great settlement and we really enjoyed working with Bonnie and Tina. [At completion] everything was clean and ready to move in. Very satisfied. Great overall experience! We are so happy we chose Insight homes. Very well built and care taken in every process. This is what homeowners want and that extra care will result in positive comments to others especially via social media which is so important today. That little bit of customer TLC goes a long way to promote Insight Homes.
Mitch was amazing!!!! Mitch was able to answer all our questions. If we left a message for Mitch he responded quickly. Our settlement was a disaster to say the least Mitch thought outside the box and helped us resolve a huge issue. Mitch is the BEST!!! John was extremely knowledgeable, very pleasant to work with and to speak with he always responded quickly to questions we had. Again, John was EXCELLENT!!!!
...best bang for the buck -- all fixtures etc. are not "builders grade" -- they are awesome! Brian was an excellent communicator and John is just outstanding in his knowledge.John is excellent at what he does. It's very refreshing to deal with your entire staff... everything was just superior I would do it all over again. Very painless!
Brian was wonderful to work with it. We knew several years ago that Insight Homes was the builder we wanted to use, but we were not ready to move to this area just yet. Brian waited patiently and continued to answer all of our questions even though we were years away from signing a contract. When we did finally start the process of buying a Vandelay, Brian guided us through the process seamlessly. He gave us good advice and we were completely happy with him.John was absolutely excellent. He was always true to his word. He responded to all of our many questions very quickly. We could not have had a better construction manager.
I am so happy with my Insight Home. There have been so many compliments on the building of my home from the neighbors. The hours each day worked on this house and the materials are what the neighbors commented on.
Nick was awesome to work with and was always very responsive. He did a wonderful job! I can't believe his knowledge on every aspect of the home. He is wonderful.
Mike was an outstanding Construction Manager.
Beyond expectations... everyone involved with this home purchase were exceptional. We chose Insight Homes over our second choice because more options were given without paying for them.
We LOVED working with Mitch (community sales manager). I can't wait to have other friends meet Mitch and sell them a house. Insight is lucky to have a Construction Manager like John. I can't say enough about him. John is what the buyer wants. I have never seen a site manager keep things move as well as he did. Stayed on top of everything day to day. Excellent on these choices are not enough for me to comment on John.
I love my Insight Homes at Stonewater Creek; we bought a Jerry model and it's as beautiful as I imagined, the quality is exceptional, and the company is very responsive to any questions or concerns. This is our 5th new build home and this was by far our best experience.
Sorry I am a little behind in getting this thank you message to you and all involved. The repairs to our island lights went without a hitch. The work was flawless and the workers were great... all were professional, friendly and cleaned up when they were finished. Jake was very nice and helpful and offered his assistance when needed. It is reassuring to know Insight doesn't forget you after settlement; a bigger bonus is how friendly and understanding everyone is and the fact they do want the reputation of a "better" house and live up to it! We love our Whatley and our Sandstone development! Thanks again to you, Jake and all involved for taking care of the island lights.
Good morning, just wanted to touch base and let you know that the replacement took place yesterday as scheduled. Thank you for your help in making the correction. Insight Homes has been extremely responsive to our issues and we greatly appreciate it. The slogan of LSD [lower slower Delaware] certainly does not apply to your employees or contractors.
Pete and I want to write to express how much we appreciated Mike's help during the selections process. Having never built a home before, we didn't know what to expect, but he made the process easy and his suggestions were helpful. Also, our appointment with Cassandra at Sound FX could not have gone better. She was very knowledgeable about the products and her positive attitude put us at ease. We are so excited about our Insight Home!
We broke ground on October 22 and had our pre-drywall walk-through yesterday, November 17. We have been very impressed, so far, with the progress of the building project and the quality of the work performed.
Mike Krim, our construction supervisor, has done an excellent job lining up the subcontractors and maximizing the best use of time. He has demonstrated that he has a very good sense of attending to detail and oversight of the quality of work being performed. He has done a good job of managing our expectations and his honesty has been appreciated. We realize that it is too easy to cover up substandard work and feel fortunate that he is advocating for us as the home owners. We hope that the remainder of the project goes as well.
I have managed enough projects in my own work experience to realize that good work deserves positive feedback. So far, great job!
"If anything, what could your second choice of homebuilder have done to get you to buy their house instead of an Insight Home?"
Tough one there. Insight really had us sold with the very informative videos. It would be nice if others builders had them, but maybe they're afraid they wouldn't live up to your standards.
Once again thank you for the excellent warranty service. I am so glad I purchased an Insight Home, not only for the beautiful home and the excellent energy efficiency, but also for the seriously dedicated warranty services. Please feel free to quote me for advertising or any promotional materials. I really am a very satisfied customer who would like everyone to experience the value of an Insight home.
I can truthfully say that buying my Insight Home was one of the best decisions I have ever made. This is my retirement dream home, and from planning to move in day to my upcoming one year anniversary of moving-in the experience has been everything I hoped for. I particularly have been so very pleased with the Warranty services. Every time I have called with a question or emailed for support it has been forthcoming and job completed to my satisfaction... And thank you for all that Insight has provided me!
Nothing would have made it any better than it was. We would and have recommended Insight to our friends.
John's work ethic, knowledge, organization, timely project planning and scheduling, experience and interpersonal skills made our project a stressless and pleasant experience.
"What was the biggest reason you bought an Insight Home over your second choice?"
No other builder came close to Insight Green Energy approach.
"If anything, what could your second choice have done to get you to buy their house instead of an Insight Home?"
"What could we have done to make your new home experience better?"
Can't think of anything you could have done better.